Contract Manager

EM Tuition is an education business with a vision to close the inequality gap in education by providing inclusive services to all. EM Tuition is a small, fast paced team, based in Broxbourne, Hertfordshire working directly with Local Authorities to provide an excellent service for children mainly with SEND who may need alternative education or support.

The successful applicant will report directly to the Contracts Director and will be required to work predominantly from the office.

 Job Description

Role Profile

The Contracts Manager plays a pivotal role at EM Tuition, overseeing the full lifecycle of learner experience and ensuring contract profitability. They are responsible for delivering excellent service across allocated accounts while supporting business growth.

"You’ll play a key role in keeping communication flowing between all parties—parents, tutors, schools, and the Local Authority—so that each pupil receives the consistent, joined-up support they need to thrive. Your work will directly shape better outcomes for children who need it most, by helping everyone stay informed, aligned, and focused on what’s best for the learner."

Key responsibilities and objectives of the job are:

Responsibilities

• Create long term value for the business
• Have detailed local knowledge and understand the market you operate in
• Work with BID Writers or write mini BIDS to bring in new business t
• Build and maintain relationships with all key stakeholders associated with allocated accounts
• Manage all enquiries, for example, tutors, schools and parents related to specific accounts
• Create and communicate required information and reports
• Attend and lead meetings with the account contacts
• Attend planning, review, medical and safe guarding meetings as and when required
• Ensure monthly KPI’s are met and exceeded
• Own and manage the P&L for contracts managed
• Create and update related documentation for managed account
• Be responsible for Tutor assessments and provide feedback
• Build and maintain relationship with Tutors
• Source & allocate the right Tutor to their allocated contracts
• Support tutors in their location with all aspects of their role (lessons plans, communication)
• Evaluate, analyse and monitor progress of each tutor and their learners
• Create and present monthly reports on performance of contract

Person Specification

Education/Qualifications and or training

Prepared to undertake DSL training

Educated to level 4 or above

2+ years’ experience of contract/relationship management

Knowledge, skills and behaviours

Requirements

• A self-starter with the ability to manage multiple projects and deadlines.
• Ability to engage and work collaboratively
• Excellent interpersonal, time management and communication skills.
• Respect confidentiality
• Work in line with GDPR, safeguarding, Equality and Diversity and PREVENT policies
• Excellent business acumen, analytical, and statistical skills
• Strong business writing skills and ability to produce high quality content
• Ability to manage multiple tasks
• An understanding of education and related curriculum
• An understanding of Special Educational Needs
  
  

Behaviours

• Customer – put the customer at the heart of everything we do
• Accountability – set outcomes and hold self and other to account
• Courage – be brave and challenge as and when needed
• Decision making – Consider the requirements of the local authority, learner and school
• Manage change – drive change and flexibilities throughout the business
• Curiosity – be curious and look for new ways of doing business
• Honest and Open – seek and give feedback
• Team player – ensure all staff have are recognised and have a voice in the business
• Initiative- Use initiative as a first instance to problem solve

Company Benefits

 In addition to a competitive salary, you will also receive:

• Holidays allowance of 32 days inclusive of 8 Bank holidays, annual increase capped at 35 days in total
• Company pension scheme
• Local gym membership after 3 Months

Disclosure and Barring Service Clearance (DBS check)

Our Company is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.

The success candidates will be required to declare any convictions, cautions, reprimands or final warnings which would not be filtered in line with current guidance, (Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) A criminal record will only be taken into account where the conviction is relevant to the position being applied for, and will not necessarily block candidates from employment. Any decision will depend on the precise nature of the work and the circumstances and background to the offence.

Equal opportunities

EM Tuition is an Equal Opportunity Employer, committed to diversity and inclusion. We have a working environment where we value and respect every individual unique contribution, enabling all of our employees to thrive and achieve their full potential. EM Tuition has a diverse workforce that is representative at all job levels.